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RAQTweak Emergency Support for Hacked and Crashed Servers


Over the years, RAQTweak has dealt with many hacked RAQ servers

. This happens more frequently every passing day, since the

Cobalt RAQ OS

 keeps getting older and therefore more vulnerable. In the past, we've been recommending

RAQ3 / RAQ4 / RAQ XTR

 owners to upgrade to the RAQ550 OS.

As you may have read, Sun has announced End of Life (EOL) on the Cobalt RAQ series. Support for RAQ2, RAQ3, RAQ4, RAQ XTR, Qube2700 and the Qube2 has been discontinued, and the RAQ550 and Qube3 will follow in 2007. From that moment on, Sun Cobalt will no longer offer consultancy and support services, as well as security patches and updates, meaning the core software of your RAQ becomes older and doesn't get upgraded to more stable versions / fixed versions (vulnerabilities): You're an open relay for SPAMMERS and Hackers!
We therefore recommend all RAQ owners to upgrade to the RACKSTAR OS. This way you don't have to retire your RAQ and don't have to worry about discontinued software for quite some years.

Just to give you an impression of how you can get hacked, here are a few exampes:

SPAM RELAY:

 We quite often see servers that have become an open relay for SPAMMERS. They will abuse your RAQ for their only purpose: Sending out as many E-Mails as possible. This can be a complete disaster. Due to the incredible amount of E-Mail your server has to process, it will overload the CPU, which will lock up the RAQ, causing all kinds of problems for you and your customers. RAQTweak has helped many RAQ owners regain control over their server by removing the SPAMMER's queue and securing the SMTP protocol.
We do recommend you upgrade to the RACKSTAR OS, since that support SMTP Authentication, which is by far more secure than the

POP-BEFORE-SMTP

 which the Cobalt RAQ series use. This breaks all the time.

Exploit:

 What we also see more often, is hackers using PHP scripts to compromise your server. PHP is a very popular programming language and becomes more popular each passing day. Even your customers who might barely know how to build a website may have uploaded a PHP program found on the net, for family picture album purpose for instance. What you might not know is that these scripts often have uploading facilities. This can become a huge problem. Hackers often (ab)use vulnerable, unproperly written scripts to upload their own hacking scripts to the server and then execute them. This can vary from script that destroy content on the server, scripts that launch attacks to other servers (slows down your network), send out SPAM, etc etc.
We therefore recommend you upgrade to the RACKSTAR OS, as that does not allow execution of these scripts.
Furthermore, we highly recommend you have a look at our SecuMAX Security Bundle which comes with Live!Guard Security Tool which can be used to regain control through a simple interface!
Having a proper backup tool in place is also a must of course!


Too late! I got hacked, now what?!


Don't panic. Give us a call. We'll talk you through the entire process.
What we do in most cases is backup all data, store it some place safe, and then upgrade to the RACKSTAR OS: You will then have a newer, more secure and up to date OS which is less vulnerable. We then recover the backup on the new, factory clean (i.e. no more hacking scripts on the drive) RACKSTAR OS and you're good to go.
It is still advised to have the SecuMAX Security Bundle installed, together with the Automated Backup System for extra protection and safety.

If you have any further questions or are in need of immediate assistance, contact us!

  
 
RackStar Server Appliances  
 

If you have any questions or are in need of assistance, please contact us. Our operators are standing by!

Call us now if you're in need of immediate assistance or have any questions!   United States & Canada:
TOLL FREE: +1-888-678-1555

United Kingdom:
Phone: +44-871-731-1005

The Netherlands / International:
Phone: +31-43-7113821
  
 
   
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